Vodafone broadband down leaving hundreds of customers without internet access

HUNDREDS of Vodafone broadband customers have woken up this morning to find themselves without internet access, as a significant outage disrupts services.

More than 670 complaints have been logged on the outage checker, Downdetector since 6.30am.

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Customers have taken to X (formerly Twitter) to air their frustrations.

One said: “Broadband down since early morning in Peterbrough area, any chance of some communication on the issue please?”

Another said: “What’s going on with broadband?

“I have no Internet and it won’t allow me to check my service online!”

Can I get compensation?

If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.

Broadband providers participating in Ofcom’s automatic compensation scheme typically compensate customers £8 per day for broadband and home phone services that remain unrepaired after the initial two full days of disruption.

They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.

This is usually automatic.

If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.

Community Fibre is signed up to the CISAS ADR scheme.